Frequently Asked Questions

Quick answers about services, pricing, timelines, privacy, and how to start.

Getting Started

What’s the difference between Contact, Book a Consult, and Request Intel Brief?

Contact is for general questions. Book a Consult schedules time to talk (advisory call). Request Intel Brief starts a formal case with a structured intake.

Book a Consult   Request Intel Brief

How do I start a case?

Submit the Intel Brief intake with your scope, timeline, and any identifiers (names, usernames, links). We’ll confirm the scope, quote, and ETA by email.

What info helps you the most?

Clear goals (“What do you need to decide?”), full names, known usernames/emails/phones, cities/states/countries, and any related links or documents.

Services & Pricing

What services do you offer?

OSINT for due diligence, fraud/insurance support, litigation support, digital footprint & SOCMINT, background/suitor screening, locate/skip trace, and privacy/exposure audits.

See details on the Services page.

How does pricing work?

We list simple tiers on Services for quick starts. Custom cases (like law firm retainers) get a scope-based quote. Typical ranges:

  • Basic Recon — quick checks and public footprint
  • Deep Dive — expanded OSINT, cross-platform checks, risk flags
  • Privacy Audit — exposure review and OPSEC guidance

Rush or complex cases are quoted after intake.

Do you offer retainers for law firms or insurers?

Yes. We can set up a monthly retainer or per-matter engagement with clear SLAs and deliverable formats.

Timelines & Deliverables

How fast is the turnaround?

Standard briefs: ~3–7 business days. Expedited: 48–72 hours. Rush: 24–48 hours (case-by-case). We’ll confirm the ETA after intake.

What does the final brief include?

Key findings, assessed risk, and clear answers to your scope. We can include sources and screenshots in an appendix when requested.

What formats do you deliver?

PDF by default. We can also provide an executive summary (1–2 pages) or a slide deck. See options in the Intel Brief form.

Do you offer revisions?

Yes. If your scope was clear and we missed something in it, we’ll address it. New questions or added scope may require a follow-up quote.

Legal, Ethics & Privacy

Is your work legal and ethical?

Yes. We use lawful, ethical OSINT only—no hacking, no pretexting, and no illegal surveillance. We don’t provide employment “background checks” covered by FCRA.

How do you handle sensitive data?

We use layered security and limit access to case data. See our Privacy & Data Handling page for details.

Will you sign an NDA?

Yes. We can work under your NDA or provide ours on request.

Payments & Policies

How do payments work?

Most briefs require payment before work begins. Retainers/institutional clients can be invoiced per agreement.

Do you offer refunds?

If we can’t accept your case after intake, we’ll refund. Once research begins, refunds aren’t typical because time and tools are committed. We’ll always try to make it right.

What regions do you cover?

Primarily U.S., with international OSINT where legal. If a jurisdiction has limits, we’ll flag it during intake.

Still have questions?

Reach out or start a case:

Contact   Book a Consult   Request Intel Brief